Broadoaks Wins National Wedding Award for Outstanding Customer Service

Apr 3, 2023 | Broadoaks News

We are over the moon to announce that Broadoaks Country House has won the prestigious Guides for Brides Customer Service Award in the Boutique Venue category! This incredible achievement was announced at the award ceremony held on the 29th of March 2023.

Guides for Brides is a popular wedding planning platform that assists couples in finding the best wedding suppliers and venues across the UK. Their Customer Service Awards aim to recognise and celebrate exceptional customer service within the wedding industry. This year, an overwhelming number of entries were received from businesses all around the country, making our win even more special. The winners were selected by a distinguished panel of industry experts.

Nikita Thorne, Guides for Brides’ Head of Strategy and Host for the evening, said, “The Guides for Brides Customer Service Awards are a national recognition for wedding venues and suppliers that go above and beyond for their couples. We are honoured to be able to recognize and reward these businesses who have shown exceptional customer care throughout 2022, one of the busiest years for weddings we’ve ever seen.”

When announcing our victory, the host read out some of the incredible reviews that past couples had left about Broadoaks, stating that if they could have awarded us 6 stars, they would.

Tracey Robinson, the owner of Broadoaks, expressed her joy at the win, saying, “We are absolutely thrilled to have won this prestigious award for our customer service. It’s a testament to the hard work and dedication of our amazing team at Broadoaks. I couldn’t be prouder of them. We strive to provide the best possible experience for every couple who chooses Broadoaks as their wedding venue, and this award is a recognition that our efforts have paid off. It’s been a long time coming, and we’re grateful to Guides for Brides for acknowledging our commitment to exceptional customer service.”

In addition to celebrating exceptional customer service, this year’s Awards Ceremony also raised funds for Guides for Brides’ charity partner, VOW for Girls.

Our dedicated team at Broadoaks is committed to providing top-notch customer service to ensure that every couple who chooses our Lake District wedding venue experiences the wedding of their dreams. This award validates our dedication and inspires us to continue exceeding expectations for all our couples.

We would like to take this opportunity to thank our incredible team, our past and future couples, and Guides for Brides for this wonderful recognition. We look forward to continuing to create magical memories for our couples in the years to come.

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