Terms & Conditions
Please see below our standard terms and conditions for the following types of bookings:
STANDARD ROOM BOOKINGS TERMS & CONDITIONS
1. Deposits and Payments
1.1. We will ask you for a non-refundable deposit of £75.00 to secure each individual room reservation; the remainder is charged to your account and is due for payment on check out.
1.2. The credit or debit card that you use MUST be registered to the address that you give to us when you book.
1.3. We do not accept cheques; all payments made by BACS must be cleared prior to arrival or departure.
2. Cancellation Policy
2.1. When you make a reservation at a hotel it is a contract in law, we appreciate that things sometimes do change so we would urge you to take out travel insurance so that in the event of a cancellation out of your control then you are covered.
2.2. To book a room we will ask you for a £75 deposit. All deposits are non-refundable but we will allow you to transfer the booking provided you give us 14 days’ notice.
2.3. You may transfer your booking to another date within 90 days of your original booking providing you have given us 14 days’ notice. You may be asked to pay the difference in the booking value if you have moved to a higher priced season or room type.
2.4. Bookings cancelled within 14 days of arrival will be charged the FULL stay value including food and any pre agreed extras booked. We will do our very best to resell the room within the 14 days. If we do than we will refund your credit card with the amount we receive less 25% administration costs (and to cover any commissions we may have paid to booking agents).
3.1. Sorry smokers we are a STRICT NON SMOKING HOUSE, smoking is permitted on our outside terrace and gardens, we respectfully ask that you please use the ashtrays provided.
4. Check in and Check out
4.1. Check in is guaranteed from 3pm on the day of arrival, if you do need an earlier check in time please just call us in advance, we will try our very best to accommodate your request . Check out Is generally 11am on the day of departure, if you find our beds so comfortable that you just can’t get up, then subject to availability we might be able to give you a little more time.
5. Single Occupancy
5.1. We are pleased to offer the rooms from our Bijou collection for single occupancy, see our tariff for details of discount available .If other rooms are available on the day of arrival then you will be invited to upgrade if you so wish.
6. Children and Extra Adults
6.1. We do not charge for children aged 3 years and under providing they don’t eat cooked full breakfasts!
6.2. All other children (3yrs to 11yrs) will be charged at £30.00 B&B.
6.3. Extra Adults will be charged at £50 B&B.
6.4. The above rates assume that 2 other adults will be sharing the same room with their extra guests. Not all of our rooms are suitable for accommodating extra guests so please ask us at the time of booking.
6.5. Children are allowed in our Oaks resurgent providing they are seated and not making a noise disturbing other guests
7.1. Dogs are charged at a std rate of £25 DDBB per night (see 4 paws menu for food selections). Well behaved Dogs ON A LEAD are permitted in the following areas & rooms The Boudoir, and all 3 of our Garden Suites, the Front Bar, the Music Room and the Grounds and outside terrace. If your dog causes disturbance to other guests while they are in house or in your room then we may politely need to ask you to move the dog into your car.
8.1. We reserve the right to increase prices by the relevant amount if VAT is increased on or before arrival date. Rates currently are 20% VAT inclusive.
9. Payment Methods
9.1. We welcome cash, and all major credit Cards except AMEX.
9.2. Credit Card charges
Debit cards – zero charge
Credit cards – 1.5% if your bill is over £800
10. Spoilage charges
10.1. We know accidents do happen, all we ask is that you let us know. If you don’t then we reserve the right to charge you for the full repair or clean up per the charges below. All charges will be immediately charged to the credit or debit card that we will ask to take a swipe of when you check in, receipts will follow in the post.
11.1. We are a STRICT NON SMOKING HOUSE; smoking is permitted on our outside terraces and gardens only. We also respectfully ask that you and your guests please use the ashtrays provided. The minimum charge for non-compliance is £150 per guest room.
12. Spoilage and Damage to Rooms & Furniture
12.1. If any extra intensive cleaning or decorating is required after you have departed ( this includes 3rd party companies hired to provide a service for you ) , you shall be liable for the cost of the extra cleaning or decorating that may be required in the event of staining or burns to linen, flooring, furniture, paintings and walls.
12.2. Carpets, furniture or decorations: any redecoration or restoration costs will be charged for at a labour rate of £200 per day plus materials. We will automatically hold £500 on your debit card for any works needed or more if the damage is excessive.
Charges will only be levied in the event that it takes our team of cleaners or our maintenance man any extra time and/or effort to clean the room over and above normal usage.
If a carpet is soiled or damaged and despite our reasonable endeavour to clean it or repair it , such carpet will need to be replaced in its entirety the cost of such replacement shall be passed on to you. In the first instance we will hold your entire damage deposit, when the replacement has been fitted we will give you a copy of the final bill for your records. Our standard suppliers will be used to do any repair.
12.2.1. Mattress Spoilage: The standard charge for Mattress Spoilage is £100; if the Spoilage is severe then you will be charged for a replacement mattress to the same standard that was on the bed.
13. Loss of room revenue
13.1. Broadoaks reserves the right to charge full room std B& B tariff should we not be able to resell a guest room after your stay due to the following reasons:
13.1.1. Smoking in any of our guest bedrooms.
13.1.2. Breakages rendering the room incomplete to resell to another guest.
13.1.3. Specialist room cleaning including carpet shampooing.
13.1.4. Soiled beds or furnishings.
Christmas & New Year Breaks TERMS & CONDITIONS
Christmas Party Nights TERMS & CONDITIONS
Terms and Conditions for our exclusive hire packages are sent out individually with each booking. Please contact a member of our events team if you would like to see a copy.